Return & Refund Policy
We want you and your cat to love your purchase! If something isn’t right, here’s how we handle returns and refunds:
Return Window:
You may return items within 30 days of delivery.
Return Conditions:
Eligible Reasons for Return:
How to Return:
Contact us via live chat or email at sales@MaxPlayInnovations.com to start the process.
Refunds & Exchanges:
Once we receive and inspect your returned item, we’ll process a refund or exchange within 10 business days.
We’re here to help make it right — your satisfaction matters!
Privacy Policy:
We respect your privacy and only use your information to fulfill your order and provide customer support.
Etsy provides us with details such as your name, address, email, and order information so we can process and ship your purchase. We do not sell or share your personal data except as needed to complete your order or comply with the law.
If you have any questions or would like your information updated or deleted, please contact us at sales@MaxPlayInnovations.com.