Return and Refund Policy

We want you and your cat to love your purchase! If something isn’t right, here’s how we handle returns and refunds:

Return Window:
You may return items within 30 days of delivery.

Return Conditions:

• Buyer is responsible for return shipping.
• Items must be returned in their original condition and packaging to avoid any loss in value.

Eligible Reasons for Return:

• Damaged item
• Wrong item received

How to Return:
Contact us via live chat or email at sales@MaxPlayInnovations.com to start the process.

Refunds & Exchanges:
Once we receive and inspect your returned item, we’ll process a refund or exchange promptly.

We’re here to help make it right — your satisfaction matters!